It’s that time again: NJ Transit wants your feedback

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Commuters who ride NJ Transit trains, buses, light rail or access link can give the agency feedback about transit services via the latest customer survey. The survey, which is offered twice a year, is open through Nov. 27.

You can take the survey online by following the link on the NJ Transit website. Information from previous NJ Transit surveys is included on the survey information page, but dates back to 2018 and earlier. Results from the 2019 spring survey have not been posted on the page yet.

Overall satisfaction with service on the Northeast Corridor train line dropped from an average rating of 5.7 out of 10 in the fall of 2017 to 4.8 out of 10 in the fall of 2018. On-time performance, mechanical reliability, fares, value for the money, and communications received the lowest scores of the 40 attributes evaluated by customers in the fall of 2018 survey. Payment options, transit employees, and parking lot safety and security received the highest ratings in the survey.

Krystal Knapp

Krystal Knapp is the founding editor of Planet Princeton. She can be reached via email at editor AT planetprinceton.com. Send all letters to the editor and press releases to that email address.

1 Comment

  1. I would like to know if the future North Brunswick train station will extend the time it takes to travel to Penn Station or will the express train from Princeton Junction bypass the future North Brunswick train station? The ride is long enough as it is.

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